Troubleshooter
Bed Doctor
Tell the Bed Doctor what the bed is doing. It asks the same follow-up questions Stan Pope asks on the phone, in the order a technician checks them, and ends with the most likely cause, the first thing to try, and the part it usually comes down to. Power the bed off and unplug it before you open anything.
What is the bed doing?
Does anything on the bed light up: a display, a fan, an indicator?
Is the breaker for the bed on, and does the outlet have power?
Check the panel. A tripped breaker on a 220 volt bed often sits halfway, not fully off. Turn it fully off, then on.
Does it have a remote timer or front-desk controller?
How many lamps are affected?
Is the lamp dark, or flickering and swirling?
When does it trip?
Are the fans running and the vents clear?
What exactly happens?
How does the canopy behave?
How many hours are on the lamps?
What kind of noise or smell?
Most likely
Check this first
The part it usually comes down to
Frequently asked questions
How does the Bed Doctor work?
It asks what the bed is doing, then two to four follow-up questions in the order a technician would ask them on the phone: the cheapest and most common causes first. It ends with the most likely cause, the first thing to check, the part it usually comes down to, and whether this is a do-it-yourself check or a call.
Is it safe to check these things myself?
The first checks are breakers, timers, switches and swapping a lamp or starter with the bed unplugged. Anything inside the ballast compartment or involving wiring is a technician job. The tool tells you which is which. Always power off and unplug before opening anything.
What if my problem is not listed?
Call (248) 545-5577 and describe it, or book a video session and show it to Stan on your phone. Anywhere in the US.
Found the fault? Now fix it right.
Michigan on-site, 7 days. Video sessions anywhere in the US.